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Front Office Supervisor - Sheraton Steamboat

Vistana Company Overview


Vistana? Signature Experiences, Inc. an operating business of ILG, Inc. develops, owns, markets and operates upper-upscale villa resorts, offering ownership and rental opportunities. Vistana is the exclusive provider of vacation ownership for the Sheraton and Westin brands and an authorized partner of the Starwood Preferred Guest program. Through the Vistana Signature Network? (VSN), our Owners can transform the way they travel - enjoying the flexibility to vacation when they want, where they want, how they want. Vistana? Signature Experiences offers exciting and rewarding career opportunities in inspiring destinations from majestic Maui to the snow peaked mountains of Avon/Vail. If you?re passionate about selling, supporting, or communicating a unique vacation lifestyle, we?re passionate about you becoming part of the Vistana family. For more information, please visit: https://www.vistana.com.


Property/Location


Sheraton Steamboat Villas - 2200 Village Inn Ct, Steamboat Springs, CO, 80487


Perfectly positioned amid the invigorating outdoor adventures of Colorado?s famed Steamboat Springs, Sheraton Steamboat Resort Villas is a fun-filled family retreat. It?s the area?s only ski-in/ski-out resort and sits just steps from Steamboat?s Christie Peak Express chairlift and gondola. A quick ride brings you to all the fabulous winter and summer recreation on Mt. Werner.


Job Description


Position Overview:


Support hotel high volume check-in process. Maintains constant contact with Front Office Team Members and monitors their contact with guests to ensure all guests and owners are assisted in an efficient and courteous manner. Coordinate a seamless arrival and departure experience for owners and guests (400 to 700 arrivals and departures every Friday, Saturday, and Sunday).


Responsibilities:



  • Monitor Front Office Associates to ensure a seamless arrival and departure experience for guests and owners while providing high quality customer service levels to ensure guest satisfaction.

  • Responds to our guests? questions, complaints, comments, and requests in a courteous and professional manner. Resolves or refers to Management if necessary all guest concerns, complaints, or suggestions in a continuous effort to provide superior guest service.

  • Communicates with other departments to solicit their assistance when necessary to accomplish company and departmental goals.

  • Conducts daily pre-shift meetings and assists in coordinating departmental meetings to update team members of events and activities that affect the property or guest satisfaction. Remains current on issues and trends relevant to the resort and ensures these are communicated to the Front Office team member

  • Evaluates Front Desk Associates? performances and coaches them as needed. Reinforces good performance and addresses needs for improvement.

  • Make recommendations to management regarding development, training, and corrective action of team members.

  • Creates a work environment that motivates personnel satisfaction and retention. Supports company and resort recognition and training programs.


Requirements



  • Two years of Front Office Supervisory experience preferred in a large hotel setting.

  • Vacation Ownership experience preferred.

  • Requires strong communication skills, both verbal and written.

  • Must be detailed oriented with good organizational skills.

  • Must have excellent customer relations skills and leadership capability.

  • Must be able to work all shifts, weekends, holidays & special events as needed.

  • Must possess intermediate to advanced knowledge of office software and computer skills in order to become proficient with our property management systems.

  • Driving License in good standing.


Diversity Commitment


At Vistana, we celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better ? a better place to work, a better place to grow, enabling a better way to see the world.


 

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