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SB - Hotel Guest Service Agent - Year Round - Full Time

The Steamboat Grand is looking for a year-round Front Desk Agent. The role of this position is to allow flexibility of staffing, cross-training and assist our guests no matter the question or issue. This position streamlines the operations, as well as improving our guest service.

Detailed job description, including responsibilities, work performed, tools or equipment used, etc.: Answer incoming telephone calls and operate a telephone switchboard proficiently Answer general information inquiries, email requests and book entire vacation packages for guests of the Steamboat Grand. Reservations packages may include air, lodging, lifts, activities, and travel insurance. Learn how to operate a reservation booking system as well as a property management system (PMS), Springer Miller Systems Perform the Check-In and Check-Out process for guests at Hotel Front Desk Learn the night audit process and be available to assist in covering night audit shifts if necessary Learn various room types and make changes to reservations accordingly Handle group & conference reservation requests whenever necessary Book reservations for walk-in guests and provide information to guests about our resort and community Coordinate and facilitate guest needs and issues on a consistent basis Display proficiency to multi-task between various computer applications Perform other administrative duties, upon request Be part of a team that strives for exceptional sales performance, guest service and call quality Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski & Resort Corporations Service Excellence Standards Maintain a neat, clean and professional appearance

Minimum skills, experience, education and ability required for this job: Background in front desk, reservations, sales and/or the hospitality industry required Computer experience required with a specialization in a reservations or property management systems and Microsoft Office Excellent communication skills and strong attention to detail Friendly, professional, positive and enthusiastic attitude required Self-motivated and dependable individual who will seek out additional tasks and duties during slower times Excellent sales and customer service skills are preferred Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements

Physical Requirements: Must read, write and communicate verbally in English in a clear and professional manner Must use a telephone headset for extended periods of time Expected to sit and input data into the computer while listening/talking to guests for extended periods of time Comfortable working in a noisy (vocal) environment

Miscellaneous information: Agents are scheduled for 32-40 hours per week depending on variable business levels. Will be asked to cover shifts including early mornings, evenings, weekends and holidays. Employment for this job is contingent upon the successful completion of a background check.

Steamboat Ski & Resort Corporation is an equal opportunity employer



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