Wholesale Coordinator - Steamboat Resorts by Wyndham Vacation Rentals

Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.
Wyndham Vacation Rentals' full-time associates enjoy excellent health benefits as well as a generous 401k plan and a paid time-off program.
Manage all aspects of vacation rental experiences for international and domestic wholesale partners as well as Online Travel Agencies (OTAs). Continually build positive relationships with partners by providing assistance in a timely and accurate manner. Handle all facets of accounts receivable relating to wholesale and OTA reservations. Ensure accuracy of reservation details including requests and auditing of arrival dates, unit size, # of people traveling, etc.
Essential Job Functions
1. Deliver wholesale partner with best customer service experience possible by answering incoming calls promptly and professionally. Provide caller with information regarding accommodations that would best suit their guest?s needs. Convert telephone inquiries into reservations, maintaining acceptable performance statistics and accuracy.
2. Manage all 3 rd party reservations form channel partners and Leisurelink/Marketspan daily paying close attention to same day reservation book windows. Confirm and update per SOPs all reservations. Audit daily reports and oversee reservations booked throughout the day.
3. Respond clearly and promptly to all email inquiries related to wholesale partner within 24 hours of receiving request. Process reservation requests accurately by referencing Wholesale NET rate agreements and promotional sheets.
4. Address partner?s needs, issues, or concerns independently or refer to appropriate Manager for assistance.
5. Process payments, wires and checks for wholesale partners in a timely manner while maintaining deposit rules and balances due. Bring to attention of Manager any accounts overdue.
6. Process and audit Reservations Made, Changed and Cancelled daily.
7. Perform rooming list audits for each wholesale partner against extranet reports on a weekly basis.
8. Assist with Site Tours, FAM Trips, and build relationships with wholesale and OTA partners.
9. Gain understanding of wholesale strategy and differences between direct and 3 rd party wholesale business. Achieve level of product knowledge that helps relay accurate and worthwhile information to partners.
10. Process reservations for Internal Brand programs such as Wyndham Rewards, RCI programs and WVO partnerships.
11. Monitor/Back up for Wholesale Coordinators in other regions
12. Assist with any other duties as assigned by Manager
Education: High School diploma or equivalent required
Knowledge and skills
1. Ability to multi-task and work in a fast paced environment
2. Excellent customer service skills
3. Problem solving skills
4. Possess good written and oral communication skills
5. Team player
6. Attention to detail and accuracy
Technical Skills
1. Microsoft Suite including Outlook, Word, etc.
2. Intermediate Microsoft Excel skills
3. Knowledge of V12 or other property management system preferred
Job experience (number of years, type/level of previous experience)
1. 2-4 years experience in hospitality or reservations
2. Telephone Sales and Customer Service experience

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