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SB - Hotel Guest Services Agent - Seasonal - Full Time

Job Description
Physical Requirements:
Read, write and communicate verbally in English in a clear and professional manner
Use a telephone headset for extended periods of time and work in a noisy (vocal) environment
Sit and input data into the computer while listening/talking to guests for extended periods of time
Work in a noisy (vocal) environment
Minimum skills, experience, education and ability required for this job:
Background in front desk, reservations, sales or the hospitality industry required
Computer experience required including specialization in a reservation or property management system and Microsoft Office
Excellent communication skills and strong attention to detail
Friendly, professional, positive and enthusiastic attitude required
Self-motivated and dependable individual who will seek out additional tasks and duties during slower times
Excellent sales and customer service skills are preferred
Adhere to all safety policies
Detailed job description, including responsibilities, work performed, tools or equipment used, etc.:
Answer incoming telephone calls and operate a telephone switchboard proficiently
Answer general information inquiries, email requests and book entire vacation packages (may include air, lodging, lifts, activities, and travel insurance) for guests of the Steamboat Grand
Learn how to operate a reservation booking system as well as a property management system (PMS).
Perform the Check-In and Check-Out process for guests at Hotel Front Desk
Learn the night audit process and be available to assist in covering night audit shifts if necessary
Learn various room types and make changes to reservations accordingly
Handle group & conference reservation requests whenever necessary
Book reservations for walk-in guests and provide information to guests about our resort and community
Coordinate and facilitate guest needs and issues on a consistent basis
Display proficiency & ability to multi-task between various computer applications
Perform other administrative duties, upon request
Be part of a team that strives for exceptional sales performance, guest service and call quality
Interact with other hotel departments for efficient and successful operations
Maintain a neat, clean and professional appearance
Miscellaneous information:
Agents are scheduled for 32-40 hours per week depending on variable business levels
Will be asked to cover shifts including early mornings, evenings, weekends and holidays, and occasionally the graveyard shift (11pm-7am)
Employment for this job is contingent upon the successful completion of a background check
Steamboat Ski & Resort Corporation is an equal opportunity employer

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